Terms & Conditions

In these terms, "Buyza", "we", "us" and "our" refer to the Buyza online store, and "you" and "customer" refer to the person using the website or placing an order.

Please read these terms before placing an order. If you do not agree with them, please do not place an order.

Where these terms conflict with a mandatory legal requirement, the applicable law will prevail.

Buyza is an online store selling technology, lifestyle and beauty products to customers in South Africa.

Buyza is a catalogue-first store. This means that we do not hold every product in stock at all times. Products are sourced from our suppliers after an order has been placed and paid for.

Because of this model, the exact sourcing and delivery time for an order can vary. We will keep you updated through your account and by email where needed.

Some features of the website, such as placing an order, viewing your orders and requesting a return, require a Buyza account.

You are responsible for:

• Providing information that is accurate, current and complete.
• Keeping your login details confidential.
• Any activity that takes place through your account.

Please tell us as soon as reasonably possible if you believe your account has been used without your permission.

We aim to describe every product accurately, including its condition, specifications and any warranty that applies to it.

Product images are provided for illustration. Where a product is available in different colours, sizes or storage capacities, the exact variation you receive is the one you select at checkout.

Some products are marked as requiring a supplier check. For those products, availability is confirmed with our supplier before fulfilment. If we are unable to supply the product, we will notify you and arrange an appropriate remedy, which may include a refund.

Products that are pre-owned or refurbished are identified as such on the product listing. We will not describe a pre-owned product as new.

If an obvious pricing or description error appears on the website, we may correct it and will contact you before proceeding with the affected order.

All prices are shown in South African Rand (ZAR).

The delivery fee that applies to your order is shown at checkout before you confirm the order. The fee depends on the delivery method you choose and your delivery area.

Where a free-delivery threshold applies, it is shown on the website and applied at checkout.

Prices and delivery fees may change. The price that applies to your order is the price shown to you when you place it.

Placing an order on the website is a request to buy the products in that order.

An order is accepted, and a contract of sale comes into existence, once we have received and confirmed your payment and have confirmed that we are able to supply the product.

We may decline or cancel an order where payment cannot be confirmed, where the product cannot be supplied, where a price or description error is apparent, or where we reasonably suspect fraud or abuse.

Where we cancel an order after you have paid, we will refund the amount you paid in accordance with the Returns, Refunds, Warranty, Shipping & Cancellation Policy.

Buyza accepts the payment methods shown at checkout. These currently include electronic funds transfer (EFT) and card payment through our payment provider's secure payment page where that option is offered.

Buyza does not offer cash on delivery.

For EFT payments, you will be shown our banking details and a unique order reference after placing your order. You must use that reference and upload your proof of payment so that we can confirm your payment.

An order is not confirmed until the payment has actually been received and verified. We do not treat an order as paid merely because a proof of payment has been uploaded.

If we are unable to find a payment against your order, we will mark it as payment not received. You then have 2 hours to pay or upload proof of payment. If we still have not received the payment by the end of that window, the order is cancelled automatically.

Payment for orders must be made by the customer named on the order. Please contact us before paying from a third-party account.

Once your payment is confirmed, we begin sourcing the product from our supplier.

Products are checked before they are packed and dispatched. Where a product has a barcode, serial number or IMEI, we may record it for order verification and warranty purposes.

Most orders are sourced, checked and dispatched within a few working days. Sourcing times can be longer where a supplier is slow to confirm, where a product is in short supply, or over public holidays.

We will contact you where an unexpected delay affects your order.

Orders are delivered by courier to the delivery address you provide at checkout. Where a local delivery option is offered, it is available only in the areas we are able to service.

You are responsible for providing a complete and correct delivery address, together with a contact number that the courier can reach you on.

Please check your order when it arrives. If a product appears damaged, or is not what you ordered, contact us as soon as reasonably possible so that we can investigate.

Where a delivery cannot be completed because the address or contact details provided were incorrect, or because nobody was available to receive the order, additional delivery costs may apply.

Once your order is dispatched, you will be able to see the courier and tracking number in your account.

You may request cancellation of an order before it has been fulfilled. Please contact us with your order number as soon as possible.

If an order has already progressed to sourcing, packing or dispatch, cancellation may no longer be possible. Where that happens, we will explain the options available to you.

Unpaid orders are cancelled automatically once the payment window described in section 7 has passed.

Where an order is cancelled after payment, the refund is handled in accordance with the Returns, Refunds, Warranty, Shipping & Cancellation Policy.

Returns, refunds, warranty claims and the treatment of shipping costs on returns are governed by the Buyza Returns, Refunds, Warranty, Shipping & Cancellation Policy, which forms part of these terms.

Eligible voluntary returns may be requested within 7 days of delivery, subject to the conditions in that policy.

Where a product is sold with a supplier warranty, the duration and terms are shown on the product listing. Products sold without a supplier warranty still carry your rights under South African consumer law, including the implied warranty of quality in section 56 of the Consumer Protection Act.

Nothing in these terms limits any statutory right you may have in respect of defective, unsafe or unsuitable goods.

When using the Buyza website, you agree not to:

• Place an order without intending to pay for it.
• Provide false, misleading or another person's information.
• Interfere with the website, its security or its normal operation.
• Copy, scrape or misuse the website's content or product information.
• Use the website or our services for any unlawful purpose.
• Abuse our returns, warranty or referral processes.

We may suspend or close an account, or cancel orders, where we reasonably believe these terms have been breached.

Buyza may offer a referral or ambassador programme. Participation is subject to the separate rules, commission structure and payout requirements published for that programme.

Referral codes may only be shared in a genuine manner. Self-referral, fake orders, misleading advertising or any other attempt to earn commission dishonestly may result in removal from the programme and the reversal of affected commission.

Commission is earned on qualifying delivered orders only, and is not earned on orders that are cancelled, returned or refunded. Payouts are subject to the minimum withdrawal amount and to the approval of the banking details supplied.

Where a participant's banking details change, the new details must be approved before any further payout is made.

The Buyza name, logo, website design and the content we create for the website belong to Buyza and may not be used without our permission.

Product names, brands and product images belong to their respective owners and are used to identify and describe the products we sell.

We use third-party services to run the store, including delivery couriers, payment providers and hosting and technology providers.

When you use a third-party service, such as a payment page or a courier's tracking page, that provider's own terms and privacy policy may also apply to you.

We take reasonable care in running the store, describing our products and fulfilling orders.

To the extent permitted by law, Buyza is not liable for indirect or consequential loss, or for loss arising from your failure to provide accurate information or to keep your account secure.

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including any right or remedy you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

If you are unhappy with an order, a product or our service, please contact Buyza Support first so that we have the opportunity to resolve the matter.

Please include your order number and a clear description of the issue, together with photographs where they help.

If we are unable to resolve the matter between us, you may approach the relevant consumer body, which may include the National Consumer Commission or the Consumer Goods and Services Ombud, or seek advice from a legal practitioner.

Nothing in this section prevents you from exercising any legal right available to you.

These terms are governed by the laws of the Republic of South Africa.

Where a provision of these terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

We may update these terms when our services, our processes or legal requirements change.

The latest version will always be published on the Buyza website, and the date at the top of this document shows when it was last updated.

The terms that apply to your order are the terms published at the time you place that order.

For any question about these terms, or about an order, contact Buyza Support:

• Email: support@buyzashopping.online
• WhatsApp: use the WhatsApp Help button on our Help page
• Website: https://buyzashopping.online

Please include your order number whenever you contact us about an order.