Privacy Policy

Depending on how you use Buyza, we may collect information such as:

Account Information:

• Full name
• Email address
• Mobile phone number
• Login/account information
• Account preferences

Delivery Information:

• Delivery address
• Suburb
• City
• Province
• Postal code
• Delivery instructions where provided

Order Information:

• Products purchased
• Order number
• Order date
• Order status
• Order value
• Payment method
• Payment reference
• Delivery information
• Return or refund information

Product and Warranty Information:

Where applicable, Buyza may record product identification information such as:

• Product serial number
• IMEI number for applicable devices
• Product barcode
• SKU
• Warranty information

This information may be used for order verification, warranty administration, fraud prevention and customer support.

Buyza may process information relating to payments made for orders.

Depending on the payment method used, payment information may be processed by the relevant payment provider or financial institution.

Buyza does not intend to store customers' full bank-card numbers, CVV numbers or other sensitive card authentication information on its own systems.

For EFT payments, Buyza may receive or record information such as:

• Payment reference
• Amount paid
• Date of payment
• Bank/payment confirmation information
• Proof of payment where provided

Buyza may manually verify payments before changing an order to a paid status.

Buyza may use personal information to:

• Create and manage customer accounts.
• Process and fulfil orders.
• Arrange delivery.
• Communicate with customers about orders.
• Confirm payments.
• Process returns, refunds and cancellations.
• Manage warranties.
• Provide customer support.
• Prevent fraud, abuse and unauthorised activity.
• Maintain business and transaction records.
• Improve the Buyza website and customer experience.
• Comply with legal and regulatory obligations.
• Communicate important service or order information.

Buyza will seek to collect information that is relevant and reasonably necessary for the purpose for which it is being processed.

The Information Regulator recommends collecting only personal information that is genuinely necessary for a defined purpose and keeping it secure.

If you create a Buyza account, information connected to your account may be stored so that you can:

• View your orders.
• Track order progress.
• Manage your profile.
• Manage delivery addresses.
• View applicable warranty information.
• Submit return or support requests.

Customers are responsible for keeping their login credentials confidential.

Buyza may share relevant personal information with third parties where reasonably necessary to provide the service requested by the customer or to comply with the law.

These third parties may include:

• Delivery and courier companies.
• Payment providers.
• Banks or financial institutions where necessary for payment processing.
• Technology and hosting service providers.
• Suppliers where necessary to fulfil an order or warranty.
• Professional advisers where reasonably necessary.
• Government authorities or law-enforcement bodies where legally required.

Buyza will not sell customers' personal information as a product.

Buyza will only disclose information where there is a legitimate business, contractual, legal or operational reason for doing so.

When a customer places an order requiring delivery, Buyza may provide the relevant delivery information to the courier or delivery person responsible for delivering the order.

Only information reasonably necessary to complete the delivery should be provided.

Buyza may obtain products from suppliers or retail stores in order to fulfil customer orders.

Where necessary to fulfil an order, Buyza may share limited customer or order information with a supplier.

Buyza will aim to limit the information shared to what is reasonably necessary.

Buyza may send customers marketing communications where permitted by applicable law.

Customers may request to stop receiving marketing communications.

Important transactional messages, such as order confirmations, payment information, delivery updates, warranty information or security notices, may still be sent because they relate to the customer's use of Buyza.

The Buyza website may use cookies or similar technologies to support website functionality, account sessions, security, preferences and website performance.

Where applicable, third-party services used by Buyza may also process technical information through cookies or similar technologies.

Customers can manage cookie settings through their browser where supported.

When customers use the Buyza website, technical information may be collected automatically by Buyza or its hosting and technology providers.

This may include information such as:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages visited
• Date and time of access
• Technical error information

This information may be used for security, troubleshooting, website performance and service improvement.

Buyza takes reasonable steps to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Destruction
• Unauthorised alteration

Access to customer information should be limited to people who require the information to perform their responsibilities.

Buyza may use technical and organisational security measures appropriate to the information being processed.

No online system can be guaranteed to be completely secure.

Buyza will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for longer where required by law.

Information relating to orders, payments, warranties, refunds, accounting or legal matters may need to be retained for appropriate record-keeping periods.

When personal information is no longer reasonably required, Buyza will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

Customers should ensure that information provided to Buyza is accurate and up to date.

Customers may contact Buyza to request correction of inaccurate or outdated personal information.

Subject to applicable law, customers may have rights relating to their personal information, including the right to:

• Request access to personal information held about them.
• Request correction or updating of inaccurate information.
• Object to certain processing of their information.
• Request deletion where legally permitted.
• Withdraw consent where processing is based on consent, subject to applicable legal requirements.
• Lodge a complaint regarding the handling of personal information.

The Information Regulator identifies access, correction and objection as important privacy rights under POPIA.

Customers who want to request access, correction, deletion or other assistance relating to their personal information can contact:

Buyza Support

• Email: support@buyzashopping.online
• Phone/WhatsApp: 0736011093
• Website: https://buyzashopping.online

Please provide enough information for Buyza to identify the relevant account or request.

Buyza may need to verify the identity of the person making the request before releasing or changing personal information.

Buyza is not intended to encourage children to provide unnecessary personal information.

Where the law requires consent from a competent person for the processing of a child's personal information, Buyza will follow the applicable legal requirements.

If Buyza becomes aware of a security compromise involving personal information, Buyza will take reasonable steps to investigate, contain and address the incident.

Where notification is required by applicable law, Buyza will follow the applicable notification requirements.

Buyza may contain links to third-party websites, payment pages, courier services or other external services.

Once a customer leaves the Buyza website and uses a third-party service, that service's own privacy policy and terms may apply.

Buyza is not responsible for the privacy practices of third-party websites that it does not control.

Buyza may update this Privacy Policy when its services, technology, business practices or legal requirements change.

The latest version will be published on the Buyza website.

The Last Updated date at the beginning of this document will indicate when the policy was most recently updated.

For privacy questions, requests or complaints, contact:

Buyza Support

• Email: support@buyzashopping.online
• Phone/WhatsApp: 0736011093
• Website: https://buyzashopping.online

This Privacy Policy is intended to operate in accordance with applicable laws of the Republic of South Africa.

Where a provision of this Privacy Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.