Delivery and Shipping Policy

Buyza delivers to customers throughout South Africa using courier services.

Our delivery service is designed to provide customers with a convenient and reliable way to receive their orders.

Orders are processed after successful payment has been confirmed.

Products that are already in stock will be prepared for dispatch after the necessary order and product checks.

Products sourced from suppliers may require additional processing time before dispatch.

If an unexpected sourcing delay affects your order, Buyza will contact you with an update.

Our estimated delivery timeframe is 3–5 business days after dispatch, excluding weekends and public holidays.

Please note that this timeframe refers to the courier delivery period after dispatch. Additional time may be required for order processing or supplier sourcing.

Delivery times are estimates and may be affected by circumstances outside our control, including severe weather, public holidays, operational disruptions and courier delays.

If we become aware of a significant delay, we will make reasonable efforts to notify you.

Buyza uses Fastway Couriers for eligible deliveries.

Courier services may vary depending on the delivery destination, parcel requirements and service availability.

Customers will receive available tracking information once their parcels have been dispatched and tracking details have been provided.

Applicable delivery charges will be displayed during checkout before payment is completed.

The delivery fee may depend on the destination, parcel size, parcel weight and applicable courier charges.

Any delivery charge applicable to your order will be included in the order total before payment.

Once an order has been dispatched, Buyza will provide the courier tracking number or tracking link when available.

Customers can use the tracking information to monitor the parcel’s progress through the courier’s tracking system.

If tracking information is unavailable, delayed or unclear, please contact Buyza Support for assistance.

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, contact number, suburb, city and postal code where applicable.

Incorrect or incomplete address information may cause delivery delays or additional delivery charges.

Please contact Buyza as soon as possible if you notice an error in your delivery details.

Changes cannot be guaranteed once a parcel has been dispatched.

If a delivery attempt is unsuccessful, the courier may contact the recipient or arrange another delivery attempt in accordance with its procedures.

Customers should ensure that someone is available to receive the parcel at the delivery address.

Any additional delivery arrangements or charges will depend on the circumstances and the courier’s applicable terms.

If your parcel has not arrived within the estimated delivery period, please contact Buyza Support with your order number.

Buyza will investigate the shipment with the courier and take reasonable steps to establish the parcel’s status.

If a parcel is confirmed lost or missing, Buyza will work with the courier to investigate the matter and arrange the appropriate remedy in accordance with applicable law.

Customers will be kept informed of material developments where reasonably possible.

If your parcel arrives visibly damaged, please contact Buyza Support as soon as reasonably possible.

Where possible, retain the packaging and provide photographs of the parcel, packaging and affected product.

Buyza will investigate the matter and determine the appropriate next steps.

Nothing in this section limits any consumer rights that apply under South African law.

Shipping insurance or additional parcel protection may be available depending on the courier service and the shipment.

Where additional insurance is offered and purchased, its coverage will be subject to the applicable insurance terms, exclusions and claim requirements.

Customers should contact Buyza if they require clarification about the protection applicable to a shipment.

Buyza will not represent a shipment as insured unless the relevant insurance has actually been arranged.

Customers should check the parcel and its contents after delivery.

If the wrong product has been supplied or a product appears damaged or defective, please contact Buyza Support.

Accepting delivery does not remove any statutory consumer rights that may apply.

For delivery assistance, tracking enquiries or shipping-related complaints, contact:

Buyza Support

• Email: support@buyzastore.co.za

Please include your order number and tracking number, where available, so that we can assist you more efficiently.

Buyza aims to provide reliable delivery and transparent communication.

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded under applicable South African law.

Where this policy conflicts with a mandatory legal requirement, the applicable law will prevail.